Frequently Asked Questions
I don't
like using my credit card online. Are there other alternatives?
Do you ship to APO/FPO addresses?
Do you ship outside of the United States?
Some items on my packing slip are marked "drop-ship." What does that mean?
What do I do
if I have a question regarding my order?
I
have a question that isn't covered in the FAQ.
Q.
I don't
like using my credit card online.
Are there other alternatives?
A.
Yes. While you should be aware that we use 128 bit encryption using
RC4 algorithm routines
on VeriSign
certified secure servers for all transactions (only the US military has
better encryption),
you may also order by
credit card either by FAX or via regular mail.
To order by credit card either by FAX or via regular mail:
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-
Add your purchases to your cart by clicking the Add to
Cart button.
-
When all of the desired items have been added to your
cart, click the Check Out button.
-
Indicate whether or not the order is shipping to
Maryland (this is for sales tax reporting).
-
Select the
Pay by Credit Card
Offline (Mail or FAX)
option
.
-
Complete the order form with shipping info, contact
info, etc. Please ensure an accurate telephone number and email address.
We will NEVER give out your contact information to outsiders
(see our privacy policy). However,
we do need accurate information to contact you in the event there are any
problems with your order.
NOTE: You do not have to fill in the credit card information at this
time, but if you do it will make Step 7 below easier.
-
Click the Submit Secure Order button at the
bottom of the page - this generates an order number. Your
order cannot be completed without this.
When the order has been completed, an order number will be generated by
our system, and a completed order form will be displayed on your screen.
-
Print the system-generated page. If you did not
fill in the credit card information in Step 5, write it legibly now, sign
the form, and mail or FAX it in accordance with the instructions contained
on the form.
-
We
recommend
that you print a second copy of the system-generated
page for your records. This will provide a reference if you find it
necessary to correspond with us for any reason.
-
Regardless of when you submitted your order, we do not begin processing it
until your credit card information is received & approved.
Q.
Do you ship to APO/FPO addresses?
[Top]
A.
Yes. There is no additional charge for this.
Q.
Do you ship outside of the United States?
[Top]
A.
Yes. We ship anywhere in the world.
Policy for Orders Shipped Outside of the
United States
-
For orders to be shipped outside of
the United States the
credit card billing address and order shipping address must be the same. We
do not ship orders if these addresses do not match.
Due to the high incidence of
credit card fraud originating from certain areas, we do not ship to the
following:
|
Belarus
Bulgaria
Estonia
Ghana
Hungary
Indonesia
Latvia
Lithuania
Macedonia
|
Malaysia
Morocco
Nigeria
Romania
Slovak Republic
Thailand
Uganda
Ukraine
Yugoslavia
|
Q. Some items on my packing slip are marked "drop-ship." What does
that mean?
[Top]
A.
Drop-ship generally means the item will ship directly from the manufacturer.
We take advantage of drop-ship arrangements to lessen the time our
customers must wait for delivery of certain items. We usually employ this
method for custom items because it trims both the cost and delivery time
necessary for delivering your order to your door.
Q.
What do I do if I have a question regarding my order?
[Top]
A.
If you have placed an order and you have a question, contact us at
Please ensure that your correspondence contains your order number.
The order number is a 12 digit number and it can be found on
your receipt.
Q.
My wife is meaner than a pit bull, my children are dumber than a bag of
hammers, and my mother-in-law just moved in with us,
what do I do?
[Top]
A.
Well shipmate, there are some
valleys of shadow that even highly trained, steely-eyed, vets
like ourselves do not want to enter! Can't help you with that one. You might
want to try Dear Abby!
Q.
I have a question that isn't covered in the FAQ.
What do I do?
[Top]
A. Send your question to
and
we'll do our best to assist you.
Privacy Statement
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Please read the Military
Plaque Store Commitment to Customer Satisfaction
|
